Keys Of Service

We all work hard for our money and like to spend it on things from time to time. Food, clothes and electronics are just a few of the things that can be purchased as we breeze through online and physical box stores. People are different and our values vary from person to person. The question is – what do you expect when you spend your dollars on a service. Photography is a service that you can hire a professional to do for you. There are dozens of factors that make up customer service and satisfaction. What’s important to you?Photo by Evan Dennis

  • Speed Of Service-The time it takes from when the initial order or product is requested to the time it takes for a client to receive the final product.
  • Dependability- Can the customer rely on you to deliver on the services that you offer.
  • Relationship- Some Business-client relationships last a lifetime and build a unbreakable trust and understanding.
  • Expertise- Being knowledgeable about your craft is critical to answer the questions someone might have for you and also having the ability to get back with a  client if you can’t answer something at that moment.
  • Demeanor- Any business should be run with an attitude geared towards quality and professionalism.
  • Follow Up- Contacting a client after an initial meeting or the end of the transaction to make sure all needs have been met and if any problems have arisen. Photo by NeONBRAND

These are just some of the things that many of us may want when buying a good or service. There are many factors small and large that will determine a customers overall satisfaction. Whats on your list. Do you even think about what you want beforehand or do you just hand over your money and see what happens? Maybe you just feel more comfortable letting a professional cover everything for you and guiding you through the process. Time being limited determines a lot – with you juggling work and your kids being just a few things you have to deal with that might limit your input.

Photo by Tim Wright

All service isn’t good service and we expect it to go exactly as we want it to even though this is an unrealistic approach. Have you ever had an experience that left you feeling dissatisfied? Do you believe the Company you paid for this service was at fault? Maybe there is something you could have done to make the situation have a better outcome.

Here at Jayson Harrelson Photography LLC the main goal is to produce quality work that meets and exceeds the expectations of the client. You want a photographer that will listen to your needs whether simple or complex to craft an end result that both parties are delighted with. That’s what I aim to deliver. Complete understanding in the client business relationship makes it easier to address any concerns there may be.

Feel free to comment on your experience and share with others to see what they believe are the keys of service.


Opportunity as a photographer might be the single most important factor in your success if you are running a business. We plan, practice and sharpen our skills for countless hours trying to produce images and video that are worthy to ourselves and others. What good is all of this effort if no one gives us a chance to show them our value as a creative professional.Resized_PhotoGrid_1476067462446You quickly discover that your work will sit and collect digital dust without you speaking your own success into existence. Who will know how talented you are if you don’t share your talent with them. As entrepreneurs and small business owners we have to create our opportunity ourselves. You’ll discover that this is a completely different beast than just taking a photo or video and whisking it away to edit on our high-powered computers.

I have discovered that opportunity is also part of my own creation and is created in the same way as my work. My energy and desire in some strange way seems to attract more and more opportunities to come my way. We can then take these chances and direct them in the way that we see fit.

Is being discovered more important than the work itself? We draw inspiration from others in our field and notice that they might draw more success using similar work and techniques. What is it that causes one to break through the invisible wall that keeps us from being discovered the way you want to be. Once people start to notice your business success is going to flood your space but there’s an important question that will confront you. Have I prepared myself enough to capitalize on this moment?

Photo by Christopher Sardegna

When we finally start to get the work or jobs that we strive for and sacrificed so much to get will we be ready to deliver? Don’t forget you can’t just complete a job and think that you’re finished. A little polish and wax really makes that car shine and our work requires the same and has to be added on a consistent basis in order to please. At the end of the day pleasing strangers is what determines how successful we made our opportunities.

Photography makes us build relationships that could be a one night stand or we would hope that we can create a long-lasting bond with our clients. Capitalizing even on a job you’re not excited about can slowly start to change the way others think about your efforts. One by one we can influence people around us and use them to help us build up our companies. Sometimes we have to look past just producing work and focus on the small parts that add up to become a great web of success and recognition. Once we become better at putting together the creativity with the marketing while maintaining tremendous effort our opportunities will start to benefit us much more and not continue to be just another gig.



Many of us that are taking part in these risky business endeavors know that it is stressful. It can be good stress and bad stress and we may prepare and plan and assume that everything will go according to our master plan. As we know all too well that is rarely the case. You pour you mind-body and soul into you business or products and services and you go over them an inspect them and hold them to a standard you deem good enough to offer.

Are my services good enough to charge this much money for? Will people see the same vision that I see? Can a client or will a client participate in my creative vision. We start a business thinking that we will do a job or offer a service and every interaction will be smooth and seamless and everyone’s teeth will gleam with satisfaction.

No No!!! A customer is unhappy with my services. Now we start to see that in business, everything isn’t peaches and cream. Everybody won’t be pleased or satisfied to the high level that you would hope them to be. This is inevitable and sometimes your product or work won’t be good enough. Could I have prepared more? Is it my fault at all? Maybe I was just a little bit off my game this time. In any case a dissatisfied customer has to be handled with kid gloves.JAY_8657

To what extent should a company go in order to make their clients happy? Should they offer up any resources available to hold on to this unhappy customer or maybe resolve the situation as quickly as possible hoping to never have this experience again. Companies large and small that are stable and have success will certainly experience its share of unsatisfied clients and customer. It doesn’t mean this company hasn’t offered a good service just because of circumstances that didn’t add up on both sides. The Good always comes with the bad in all aspects of life and that just can’t be helped. Even the best of the best of entrepreneurs have faced difficult situations with clients that presented an event that all the preparation in the world couldn’t prepare them for.

Small business have to fall back on the basics and rely on what got them going in the first place. The very idea and vision should guide you through all situations that pop up in business good and bad. One shouldn’t take bad experience personal but use them as learning experiences that will make you better capable of handling these things in the future and to continue existing into the future is the goal of every business anyway right?